Shipping & Customer Care
Contact HRD2KLL
📍 Gold Coast, Queensland, Australia
🕐 Monday to Friday, 8:00am – 4:00pm AEST
Processing & Dispatch
All orders are processed Monday to Friday (excluding public holidays). Please allow 3 - 5 business days for your order to be packed and shipped.
Once your merch has been dispatched, you will receive tracking details by email so you can follow it all the way to your door.
During heavy drops or big promos, the warehouse gets slammed. If it takes us a little longer, know we're working overtime to get your gear to you.
Shipping Rates
* Mystery Boxes are excluded from free shipping promotions.
Delivery Times
Australia & New Zealand
3-7 business days (metro areas are faster, rural may take longer)
International
7-14 business days via DHL Express. Customs processing times may vary.
Customs, Taxes & Duties
International customers are responsible for any import duties, taxes, or fees charged by your country's customs office. These charges must be paid by you for your package to clear customs.
If you refuse to pay these fees, your package will be returned to us and we'll refund your order (minus shipping costs and any fees we incur).